Patient Access Specialist - Emergency Department (ED) - St. Elizabeth Youngstown Hospital (PRN)

Mercy Health BSMH • Youngstown, OH

2d • Onsite

About The Position

The Patient Access Specialist serves as a first point of quality service for patients and the community, supporting patient safety and protecting patient identity. The role processes patient registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. Duties may also include scheduling appointments, transcribing orders, and explaining financial options to patients.

This is a PRN, as-needed position at St. Elizabeth Youngstown Hospital’s Emergency Department. Shifts may rotate among 7 a.m.–7:30 p.m., 11 a.m.–11:30 p.m., and 7 p.m.–7:30 a.m. Some weekend and holiday availability is required. This is a collective bargaining unit position.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 40 words per minute.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients professionally.
• Basic math skills.

Nice To Haves

• Associate degree preferred but not required.
• Prior experience in patient registration or healthcare preferred but not required.
• Knowledge of medical terminology preferred but not required.

Responsibilities

• Provide excellent customer service and communicate with patients, medical staff, and the general public.
• Troubleshoot and resolve problems promptly.
• Perform patient registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintain the confidentiality of patient records and accounts.
• Maintain patient flow and promptly inform the Supervisor of department or patient issues.
• Answer telephone calls using the established greeting and assist callers in a friendly, helpful manner.
• Schedule appointments, transcribe orders, explain financial options to patients, and update medical records as applicable.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED