Patient Access Specialist

Ensemble Health Partners • Memphis, TN

6d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting and patient access duties for patients receiving hospital services, while meeting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role supports patient experience and revenue-cycle processes through registration, insurance verification, medical necessity screening, documentation, point-of-service collections, and customer service. This is an onsite position at Methodist - University Hospital in Memphis, Tennessee, with a PRN schedule. Pay is $17.00–$18.15 per hour based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must earn the CRCR certification within 6 months of hire; the company pays for the certification.
• Must be able to work onsite at Methodist - University Hospital in Memphis, Tennessee.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Perform admitting duties for patients receiving hospital services and follow organization-wide policies and processes.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service, including compassionate handling of telephone interactions, as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED