Patient Access Specialist

Jane Pauley Community Health Center • Indianapolis, IN

12d

About The Position

The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. The role answers and triages patient calls, schedules appointments, and verifies insurance and demographic details while providing a professional, supportive, and compassionate experience. The position has the potential for remote work, with reliable internet access required.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in a healthcare setting using computerized scheduling software.
• Excellent computer skills, organization, and attention to detail.

Nice To Haves

• Previous call center experience.
• Bilingual English/Spanish; bilingual employees must complete the Bridging the Gap Program within one year of employment.

Responsibilities

• Answer, triage, and process requests for new patient appointments with primary and specialty providers.
• Schedule appointments that align with patient preferences and insurance requirements.
• Collect and verify patient demographic and insurance information.
• Coordinate with provider offices to ensure smooth transfer of patient information.
• Accurately document scheduled appointments, referrals, and demographic data in the EHR.
• Handle a high volume of requests efficiently while maintaining an excellent customer experience.
• Promote teamwork, cooperation, and continuous improvement across departments.
• Maintain professionalism in interactions with patients, peers, providers, and leadership.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off.
• 401(k) with employer contribution.
• Life and disability coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED