Patient Access Specialist

Corewell Health • Wayne, MI

6d • Onsite

About The Position

Under the direction of the Manager of Patient Access, the Patient Access Specialist registers patients accurately and promptly by obtaining identifying and biographical information and following appropriate check-in processes. The role rotates among departments, including emergency, outpatient, and labs, and supports Wayne Hospital.

This is a part-time role scheduled for 20 hours per week, typically 2–3 days. The schedule rotates across days, afternoons, and midnights and includes working every other Saturday and Sunday. Mandatory orientation is held during the first week from 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma.
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle concepts.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems.
• Experience with spreadsheet and word-processing software and keyboard proficiency.

Nice To Haves

• One year of relevant experience in a customer service role or the healthcare industry.

Responsibilities

• Schedule appointments as appropriate and perform patient registration and preregistration, collecting insurance, medical, demographic, diagnostic coding, and procedure-related information to support billing accuracy.
• Answer and direct phone calls courteously and efficiently.
• Share information with patients and family members in accordance with HIPAA regulations.
• Prepare patient liability estimates for scheduled and walk-in services.
• Prioritize work and communicate effectively while applying Corewell Health standards in service to patients, colleagues, other departments, and physician offices.
• Operate standard office equipment, including Microsoft systems, calculators, photocopiers, and fax machines.
• Work with the Pre-service Center and/or physician offices to obtain or change authorizations required by Imaging protocols or script compliance.
• Transport and escort patients by wheelchair as needed.
• Inform patients of appointment delays when requested.
• Contact physicians, physician offices, or Quest Labs when patients arrive without a script or required labs.
• Participate in safety initiatives and risk mitigation, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED