Patient Access Specialist - Primary Care Center

UVA Health•Charlottesville, VA

10h•$18 - $30•Onsite

About The Position

The Patient Access Specialist supports a seamless, welcoming patient registration experience at UVA Medical Center's Primary Care Center. This patient-facing role provides registration, check-in, insurance verification, and patient access services across multiple outpatient areas. It requires accuracy, strong communication, flexibility, and a commitment to helping patients navigate healthcare services and financial resources. The position supports scheduled appointments and walk-in services, including laboratory visits, imaging, EKGs, and other outpatient services. The specialist may float among MRI, Surgical Services, Main Radiology, the Health Center, and other registration locations as operational needs evolve. The role includes comprehensive Epic training, onboarding, structured shadowing, trainer support, and exposure to multiple specialties and patient populations. It offers a consistent full-time daytime schedule, overtime opportunities through a Saturday rotation, and career advancement pathways.

Requirements

High school graduate or equivalent.
No experience required.
No licensure required.
Proficient communication, auditory, and visual skills.
Attention to detail and ability to write legibly.

Responsibilities

Welcome patients and complete registration and check-in processes.
Verify demographic information, insurance coverage, and required documentation.
Collect patient signatures and ensure registration records are complete and accurate.
Assist patients with financial assistance resources and help eligible individuals navigate application processes.
Support scheduled appointments and walk-in services, including laboratory visits, imaging, EKGs, and other outpatient services.
Respond to departmental communications, workflow updates, and system changes.
Collaborate with teammates and clinical departments to help patients move efficiently through the care process.
Float among outpatient registration areas, including MRI, Surgical Services, Main Radiology, the Health Center, and other locations as operational needs evolve.

Benefits

$3,500 full-time sign-on bonus.
Comprehensive medical, dental, and vision insurance.
Generous paid time off.
Retirement savings.
Long-term and short-term disability.
Health savings plans and flexible spending accounts.
Certification and education support.
Saturday shift differential pay.
Overtime opportunities through Saturday rotation.
Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities.
Comprehensive Epic training and onboarding, structured shadowing, and dedicated trainer support.