Patient Access Specialist - Sterling Physical Therapy

Inova • Sterling, VA

5d • $20 - $33 • Onsite

About The Position

Inova Physical Therapy – Sterling is looking for a dedicated Patient Access Specialist to join the team. This role will be a full-time, day shift position working Monday -Friday. Shifts vary within the hours of operation of 6:45 a.m. – 7:00 p.m. Monday - Friday, (will close 2 closing shifts 10:30am-7pm; Flex to opening and mid shifts). Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School Diploma or GED
• 1 year of healthcare patient access experience

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Admit and schedule patients, conduct insurance verifications and provide financial counseling.
• Ensure patient safety by demonstrating effective problem solving and effective communication skillsets.
• Engage in active listening when dealing with a customer complaint is of vital importance.
• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Benefits

• medical coverage
• dental coverage
• vision coverage
• robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED