Patient Access Specialist- Telecom

Springfield Clinic • Springfield, IL

7d • $17 - $24

About The Position

The Patient Access Specialist – Telecom facilitates patient access services by managing incoming calls, assisting clinic customers at the first point of contact, and streamlining clinic-wide communications. The role requires detailed knowledge of the organization, its departments, satellite locations, operating hours, and provider network. The specialist also provides after-hours answering services, supports emergency communications, and may perform TeleNurse intake duties.

Requirements

• High school diploma or GED required.
• Must reside within a 40-mile radius of Springfield, Illinois.
• Proficient and accurate typing skills.
• Deductive reasoning ability.
• Ability to work under pressure while maintaining accuracy.
• Excellent attendance in a previous work environment.
• Intermediate computer skills and knowledge of computer software programs.
• Effective verbal, written, and interpersonal communication skills.

Nice To Haves

• At least one year of medical office and/or phone experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Answer incoming clinic telephone calls, identify callers’ needs, and route calls accurately and efficiently to the appropriate department.
• Maintain advanced knowledge of the organization, department locations, satellite locations, operating hours, and information for more than 350 providers.
• Perform overhead paging and maintain communication among personnel and departments during emergencies or code situations.
• Provide 24-hour answering service to clinic providers, administration, IT, facilities management, and other departments and offices.
• Change on-call information and enter exceptions.
• Conduct research for management.
• Perform TeleNurse intake duties when needed, including identifying patients requesting TeleNurse services, locating patients in the EHR and Triage system, verifying patient information, updating changes, and registering new patients in the EHR.
• Route emergency calls to the office nurse or TeleNurse according to emergency procedures.
• Adhere to patient service standards and maintain a positive, professional attitude while working toward departmental goals.
• Continue education and follow appropriate workflow processes.
• Report workflow problems or complaints to the Manager.
• Comply with Springfield Clinic incident reporting policies and procedures.
• Follow OSHA and Springfield Clinic training and accomplishment requirements as required by policy.
• Provide excellent customer service and comply with Springfield Clinic’s Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED