Patient Access Specialist- Telecom

Springfield Clinic • Springfield, MO

7d

About The Position

The Patient Access Specialist – Telecom facilitates patient access services by managing incoming calls, assisting clinic customers at the first point of contact, and streamlining clinic-wide communications. The role requires knowledge of the organization, department and satellite locations, and operating hours for more than 350 providers. It also performs 24-hour answering service duties for clinic providers, administration, IT, facilities management, and other departments and offices. When necessary, the specialist performs TeleNurse intake tasks, including identifying patients requesting TeleNurse services, locating and verifying patient records in the EHR and triage system, updating patient information, and registering new patients. The position reports to the Patient Access Supervisor - Telecom and works in an office-type environment with extended periods of sitting.

Requirements

• High school diploma or GED.
• Ability to reside within a 40-mile radius of Springfield, Illinois.
• Proficient and accurate typing skills.
• Deductive reasoning ability.
• Ability to work under pressure while maintaining accuracy.
• Excellent attendance in a previous work environment.
• Intermediate computer skills and knowledge of computer software programs.
• Effective verbal, written, and interpersonal communication skills.

Nice To Haves

• At least one year of medical office and/or phone experience.
• Knowledge of medical terminology.

Responsibilities

• Answer incoming clinic calls, determine callers’ needs, and route calls to the appropriate department efficiently and accurately.
• Maintain advanced knowledge of the organization, department and satellite locations, and hours of operation for more than 350 providers.
• Perform overhead paging and maintain communication between personnel and departments during emergencies or code situations.
• Provide 24-hour answering service for clinic providers, administration, IT, facilities management, and other departments and offices.
• Change on-call schedules and enter exceptions.
• Conduct research for management.
• Perform TeleNurse intake duties when necessary, including identifying patients requesting services, locating the correct patient in the EHR and triage system, verifying patient information, updating changes, and registering new patients in the EHR.
• Route emergency calls to the office nurse or TeleNurse according to emergency procedures.
• Adhere to patient service standards and maintain a positive, professional attitude in support of departmental goals.
• Complete continuing education and follow appropriate workflow processes.
• Report workflow problems or complaints to the Manager.
• Comply with Springfield Clinic incident reporting policies and procedures.
• Follow OSHA and Springfield Clinic training and accomplishment requirements as required by policy.
• Provide excellent customer service and follow Springfield Clinic’s Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED