Patient Access Specialist
About The Position
The Patient Access Specialist provides customer service to RiverStone Health clients in person, by phone, and in writing. The role schedules appointments, collects and enters patient information, answers questions, and connects clients with appropriate resources. Work is typically fast-paced and requires integrity, innovation, and a strong commitment to customer service. The position is based in the Community Health Center’s Bridger and Joliet Clinic program. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with work at Bridger on Monday, Wednesday, and Thursday, and at Joliet on Tuesday and Friday. The role reports to the Clinic Manager and has no supervisory responsibilities. The listed hourly wage range is $20.32 to $22.84, depending on years of experience and internal equity.
Requirements
- High school diploma or equivalent.
- Any combination of experience and training that provides the equivalent knowledge, skills, and abilities necessary to perform the work.
- Computer literacy, including Excel, Outlook, and Word.
- Ability to maintain a calm and positive demeanor during difficult client interactions.
- Ability to use nonjudgmental and empathetic listening skills.
- Strong attention to detail.
- Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
- Ability to work collaboratively and maintain a positive work environment.
- Ability to meet deadlines.
- Ability to work as a team player.
- CPR/BLS certification, or willingness to obtain certification after hire; RiverStone provides the training if needed.
Nice To Haves
- Medical terminology training or experience.
- Experience working with underserved populations.
- Experience working in a customer service environment.
Responsibilities
- Communicate with patients compassionately, professionally, and in a friendly manner in person, over the phone, and in writing.
- Collect, prepare, and accurately enter data into multiple database systems in a timely manner.
- Provide patient services such as greeting and checking in patients, scheduling and rescheduling appointments, follow-ups, outreach, medical-record requests, and escorting patients to service areas.
- Provide administrative services, including mail distribution, requesting payment, handling money, preparing deposit paperwork, answering and routing calls, scanning patient documents, and preparing correspondence.
- Review and provide information to outside entities while following confidentiality and HIPAA policies and procedures.
- Communicate with RiverStone employees and providers to support efficient operations and quality customer service.
- Support high-quality work, assist others, and participate in quality-improvement processes.
- Refer customers to RiverStone programs and community services as needed.
- Prepare and coordinate special projects as needed.
- Resolve problems and concerns and report issues and incidents using RiverStone processes.
- Keep public-facing areas clean and tidy.
- Attend staff and educational meetings.
- Represent RiverStone Health at meetings, trainings, or public events when needed.
- Help clean exam rooms and/or move equipment in exam rooms to prepare for patients, as needed.
- Help cover staffing needs at the Joliet RiverStone Health Clinic, as requested.
- Perform other duties in support of RiverStone Health’s mission and goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
