Patient Access Specialist - Haymarket
About The Position
The Patient Access Specialist works on a collaborative outpatient registration team at Heathcote Health Center in Haymarket. This patient-facing role supports a seamless registration experience and helps patients navigate healthcare services and financial resources. The specialist serves as a resource for registration, insurance verification, and patient access services across multiple outpatient areas. The role involves variety, frequent interaction with patients from diverse backgrounds, and flexibility as operational needs evolve. Comprehensive Epic training, onboarding, shadowing, and trainer support are provided.
Requirements
- High school graduate or equivalent.
- No prior experience required.
- No licensure required.
- Strong communication and customer service skills, flexibility, attention to detail, and commitment to accuracy.
- Proficient communicative, auditory, and visual skills; ability to write legibly.
Responsibilities
- Welcome patients and complete registration and check-in processes.
- Verify demographic information, insurance coverage, and required documentation.
- Collect patient signatures and ensure registration records are complete and accurate.
- Assist patients with financial assistance resources and help eligible individuals navigate application processes.
- Support scheduled appointments and walk-in services, including laboratory visits, imaging, EKGs, and other outpatient services.
- Respond to departmental communications, workflow updates, and system changes.
- Collaborate with teammates and clinical departments to help patients move efficiently through the care process.
- Float between outpatient registration areas, including MRI, Surgical Services, Main Radiology, the Health Center, and other locations as operational needs evolve.
Benefits
- $3,500 full-time sign-on bonus.
- Comprehensive Epic training and onboarding program, structured shadowing, and dedicated trainer support.
- Exposure to multiple specialties, modalities, and patient populations.
- Consistent full-time daytime schedule.
- Overtime opportunities through Saturday rotation and Saturday shift differential pay.
- Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities.
- Supportive team committed to mentorship and collaboration.
- Medical, dental, and vision insurance.
- Generous paid time off.
- Retirement savings.
- Long-term and short-term disability.
- Health savings plans and flexible spending accounts.
- Certification and education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
