Patient Access Specialist

Cook Children's Health Care System • Fort Worth, TX

5d • Onsite

About The Position

The Patient Access Specialist I provides access to hospital and/or clinic services. The role primarily facilitates patient registration and establishes positive relationships with patients and families. The specialist completes, presents, and thoroughly explains legal, ethical, and compliance-related documents. This position does not provide patient care, although it may be performed in a patient care area.

The position is based at the Medical Center in Fort Worth in the Admitting/Registration department. It is a weekend shift, with hours Saturday and Sunday from 1:00 p.m. to 9:30 p.m., for 16 standard weekly hours. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and maintain any licenses and credentials required for the position throughout employment.

Requirements

• High school diploma or equivalent.
• One year of healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payers, and tasks performed in Patient Access Service areas.
• Detail-oriented approach.
• Professional and clear communication skills.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits, especially in-network versus out-of-network coverage and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding skills.
• Must maintain primary residence in Texas and any licenses and credentials required for the position throughout employment.

Nice To Haves

• Insurance experience preferred.

Responsibilities

• Facilitate patient registration for hospital and/or clinic services.
• Establish positive relationships with patients and families.
• Complete, present, and thoroughly explain legal, ethical, and compliance-related documents to patients.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED