Patient Access Specialist - UVA Fisherville Cancer Clinic
About The Position
The Patient Access Specialist supports outpatient registration services at UVA's Fisherville Cancer Clinic, providing patients with a welcoming and seamless registration experience and helping them navigate healthcare services and financial resources. The position is part of a collaborative team supporting laboratory, pre-infusion, and other outpatient services. The new Fisherville site is scheduled to open in February 2027; extensive training will take place onsite at the Charlottesville location until it opens. This is a fast-paced, patient-facing role involving registration, insurance verification, and patient access services across multiple outpatient areas. The role calls for strong communication, flexibility, accuracy, and a commitment to delivering exceptional service to patients from diverse backgrounds. UVA offers comprehensive Epic training, onboarding, shadowing, and trainer support, with opportunities to gain broad Patient Access experience and pursue career advancement.
Requirements
- High school graduate or equivalent.
- No experience required.
- No licensure required.
- Proficient communication, auditory, and visual skills.
- Attention to detail and ability to write legibly.
- Ability to lift, push, or pull 20–50 pounds.
Responsibilities
- Welcome patients and complete registration and check-in processes.
- Verify demographic information, insurance coverage, and required documentation.
- Collect patient signatures and ensure registration records are complete and accurate.
- Assist patients with financial assistance resources and help eligible individuals navigate application processes.
- Support scheduled appointments and walk-in services, including laboratory visits, pre-infusion, and other outpatient services.
- Respond to departmental communications, workflow updates, and system changes.
- Collaborate with teammates and clinical departments to help patients move efficiently through the care process.
Benefits
- $3,500 full-time sign-on bonus.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous paid time off.
- Retirement savings.
- Long-term and short-term disability.
- Health Savings Plans and Flexible Spending Accounts.
- Certification and education support.
- Comprehensive Epic training and onboarding, structured shadowing, and dedicated trainer support.
- Saturday shift differential pay.
- Overtime opportunities through Saturday rotation.
- Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
