Patient Access Specialist

Ensemble Health Partners • Memphis, TN

5d • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services, working within organizational policies and processes while meeting the organization’s mission, goals, and regulatory compliance requirements. The role is onsite at Methodist - University Hospital in Memphis, Tennessee, and is scheduled PRN. The position is described as an entry-level career opportunity and pays $17.00–$18.15 per hour based on experience.

The specialist supports patient access and revenue-cycle processes by gathering and verifying patient and insurance information, handling registration and pre-registration, explaining forms and instructions, and collecting payments. The role also includes account auditing, medical-necessity screening, and telephone switchboard duties, with a focus on regulatory compliance and excellent service to patients and colleagues.

CRCR certification is required within six months of hire and is company-paid. The position offers comprehensive benefits, paid certifications, tuition reimbursement, career advancement opportunities, and incentive programs.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.
• Must be able to work onsite at Methodist - University Hospital in Memphis, Tennessee.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies, goals, and regulatory requirements.
• Assign accurate medical record numbers; complete medical-necessity and compliance checks; provide patient instructions; collect insurance information; receive and process physician orders; and use an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, providing compassionate customer service and following policies.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including reviewing accounts for other employees, departments, and facilities.
• Conduct account audits, ensure forms are accurately and timely completed to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and designated forms, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification and professional certification opportunities.
• Tuition reimbursement.
• Career advancement and professional development opportunities.
• Quarterly and annual incentive programs.
• Bonus incentives.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED