Patient Access Specialist Internal Job

Valleywise Health • Tempe, AZ

20h

About The Position

Under the direction of the Patient Access Manager, the Patient Access Specialist delivers a high-quality patient experience by resolving inbound and outbound calls and performing patient access functions related to scheduling, pre-registration, and registration. The role provides excellent customer service, answers patient questions, and routes calls to designated staff as appropriate to support an efficient workflow for patients seeking services throughout Valleywise Health. The hourly pay rate is $18.24–$26.90.

Requirements

• High school diploma or GED.
• A minimum of one to two years of general clerical, customer service, or medical experience.
• Ability to read, write, and speak effectively in English.
• Working knowledge of Excel and Word.
• Basic data entry, 10-key, and keyboarding skills.
• Ability to handle multiple complex projects.
• Excellent written and verbal communication, time management, mentoring, and leadership skills.
• Ability to demonstrate competency in billing and collection rules and regulations for all payers.
• Ability to communicate and relate with patients and hospital staff.
• Ability to work independently within established departmental policies and procedures.
• Knowledge of Arizona Medicaid programs, Medicare, AHCCCS, and other government programs.
• Knowledge of federal and state Fair Debt Collection Regulations.
• Knowledge of Collections department guidelines, including commercial, managed care, workers' compensation, and self-pay.
• Organizational, general math, and training skills.
• Good patient service and interpersonal skills, and demonstrated leadership skills for regular interaction with staff and leadership.

Nice To Haves

• Associate's degree in Business Administration, Finance, or a related field.
• Experience in a healthcare environment.
• Prior call center experience or experience with high-volume patient contact by phone.
• Healthcare registration and/or scheduling experience.
• Epic certification and HFMA certification.
• Bilingual ability.
• Ability to type at least 30 words per minute.

Responsibilities

• Resolve inbound and outbound patient calls.
• Perform scheduling, pre-registration, and registration functions.
• Provide excellent customer service and answer patient questions.
• Route calls to designated staff as appropriate to maintain an efficient operational workflow.
• Direct, plan, schedule, and organize work while demonstrating competency in billing and collection rules and regulations for all payers.
• Interact and communicate with patients, hospital staff, staff members, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED