Patient Access Specialist

Ensemble Health Partners • Cincinnati, OH

3d • Onsite

About The Position

Ensemble is seeking an entry-level Patient Access Specialist to perform admitting duties for patients receiving hospital services at Mercy - The Jewish Hospital in Cincinnati, Ohio. The role supports the organization’s mission, goals, policies, processes, and regulatory compliance requirements while providing compassionate, high-quality service to patients and colleagues.

This is an onsite, full-time position scheduled from 3:00 p.m. to 3:30 a.m., with weekend and holiday rotation required. It is an active role that involves walking from room to room and pushing a 10-pound mobile computer station throughout the shift. The position pays $17.00–$18.15 per hour, based on experience.

Patient Access Specialists handle patient registration and admitting, verify and document insurance and patient information, support point-of-service collections, and explain and distribute required forms and educational materials. They also perform account audits and quality checks, operate the telephone switchboard as applicable, and work to support accurate billing and a clean claim rate. The role requires a high school diploma or GED, at least one year of customer service experience, and completion of the CRCR certification within six months of hire; the company pays for the certification.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• CRCR certification required within 6 months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Able to meet the physical activity described for the role: walking room to room and pushing a 10-pound mobile computer station throughout the shift.

Responsibilities

• Perform admitting duties for patients receiving hospital services.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and other applicable materials.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit information to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.
• Walk from room to room and push a 10-pound mobile computer station throughout the shift.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED