PATIENT ACCESS SPECIALIST

Premier Health • Dayton, OH

4d

About The Position

The Patient Access Specialist is responsible for financial counseling, collecting co-pays and deductibles, and providing financial assistance education to patients and their families. The role includes stat registration, appointment scheduling, and completing patient registration by collecting and entering pertinent financial and demographic information into the ADT system. The specialist verifies insurance benefits, generates ABNs, reviews orders for compliance, completes MSP, obtains financial and treatment consents, places ordered medical procedures, and obtains pre-certification when applicable while maintaining regulatory compliance.

The specialist provides financial assessment and evaluation for each patient entering the hospital, applies hospital financial policies to individual patients, and secures payment for hospital liability. The role requires excellent customer service and effective communication with physicians, physician offices, patients, and coworkers, while maintaining patient confidentiality and privacy rights. The position is part-time, 40 hours per every two weeks, with primarily day shifts and varied shifts, including flex, float, and rotating weekend and holiday coverage. The employee must be able to work any shift.

Requirements

• High school completion or GED.
• At least 1 year of job-related experience; the stated minimum experience range is 1–3 years.
• Proficiency in Windows-based computer technology.
• Keyboarding and typing speed of at least 25 words per minute.
• Ability to work any shift, including varied shifts and rotating weekends and holidays.
• Demonstrated customer focus, patience, composure, and compassion.
• Ability to deal effectively with ambiguity and change.
• Strong time-management and interpersonal skills, and ability to support peer relationships.
• Expert functional and technical skills in performing financial assessment and evaluation.
• Ability to understand and apply hospital financial policies.
• Ability to perform duties efficiently while maintaining patient confidentiality and privacy.

Nice To Haves

• Associate degree in healthcare or a related business field.
• Medical Terminology certification.
• Experience in customer service, general clerical or office work, a hospital, medical office or clinic, or an insurance company.
• Applicable coursework may substitute for previous work experience.

Responsibilities

• Provide financial counseling and collect co-pays and deductibles.
• Provide financial assistance education to patients and families.
• Perform stat registration and schedule appointments.
• Collect and enter pertinent financial and demographic information into the ADT system to complete registrations.
• Verify insurance benefit information and generate ABNs.
• Review orders for compliance and complete MSP.
• Obtain financial and treatment consents.
• Place ordered medical procedures and obtain pre-certification when applicable.
• Maintain compliance with regulatory requirements.
• Assess and evaluate each patient's financial circumstances, apply hospital financial policies, and secure payment for hospital liability.
• Communicate effectively with physicians, physician offices, patients, and coworkers while maintaining excellent customer service.
• Protect patient confidentiality and privacy rights.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED