Float - Patient Access Specialist - Per Diem - Days

Jupiter Medical Center • Lexington, MA

1d • Onsite

About The Position

The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Maintains proper documentation in all systems. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Secures all necessary documentation to register the patient's visit. Process authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations. Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as need arises. Answers telephone, responds to questions, directs calls, and documents messages. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains the confidentially of patient’s records and any related work. Effectively communicate needs of Physicians and staff in requirements of documentation for proper reimbursement. Checks for data errors and uses them as examples for educating team members. Adhere to contractual requirements of Medicare, Medicaid, and managed care plans. Run daily update and insurance exception reports. Complete all end of day responsibilities. Performs other duties as assigned.

Requirements

• High School Graduate or Equivalent
• BLS certification through the American Heart Association for Healthcare Providers.
• Experience required in using EMR systems, insurance verification, eligibility, and electronic billing.
• Requires general and specific knowledge of health insurance plans and interpretation of health insurance benefits.
• Ability to maintain confidentiality.
• Experience in a customer support role.
• Medical terminology knowledge.
• Proficient skills in computer applications such as Microsoft Office.
• Ability to set priorities and manage time effectively.
• Exceptional communication skills both verbally and in writing.
• Superior organizational skills, attention to detail, and able to multi-task.
• Strong interpersonal skills, listening and ability to carefully follow directions.
• Requires sitting for long periods of time, also stooping, bending, standing, and stretching.
• Must have manual dexterity for typing and computer data entry.
• Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated.
• Ability to push/pull up to 40lbs., carry and lift up to 20lbs.
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s).

Nice To Haves

• Billing and Coding Certification preferred

Responsibilities

• Obtaining demographic, insurance, and medical information to ensure an accurate and complete registration.
• Performing insurance verification, data collection and documentation.
• Maintaining proper documentation in all systems.
• Identifying patient financial responsibilities and collecting applicable monies.
• Acting as liaison to all internal and external customers to facilitate access to hospital services.
• Securing all necessary documentation to register the patient's visit.
• Processing authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations.
• Working cooperatively and providing coverage for responsibilities of co-workers when assigned or as need arises.
• Answering telephone, responding to questions, directing calls, and documenting messages.
• Developing and promoting the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintaining the confidentiality of patient’s records and any related work.
• Effectively communicating needs of Physicians and staff in requirements of documentation for proper reimbursement.
• Checking for data errors and using them as examples for educating team members.
• Adhering to contractual requirements of Medicare, Medicaid, and managed care plans.
• Running daily update and insurance exception reports.
• Completing all end of day responsibilities.
• Performing other duties as assigned.

Benefits

• Continued success depends on it!
• Our growth is creating great opportunities!
• Our team is expanding, and we want to hire the most talented people we can.
• Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
• Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
• They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED