Patient Access Specialist
Inception Family Career•Houston, TX
•Hybrid
About The Position
Our Patient Access Specialist - Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.
Requirements
- Soft skills must include empathy and compassion.
- Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
- High School Diploma required
- Bilingual (Spanish) strongly preferred
- 1–2 years patient contact/scheduling experience
- Demonstrated knowledge of HIPAA compliance and requirements
- Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
- Superior organizational and time management skills
Responsibilities
- Timely answering of all telephone inquiries from potential new patients.
- Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
- Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
- Logs patient calls daily.
- Routes registration forms to appropriate contact at each location and/or business office representative.
- Maintains monthly log for new patient referral spreadsheet.
- Mails new patient packet to potential new patients when requested.
- Assists supervisor as needed.
- Maintains patient confidentiality.
- Other duties as assigned.
Benefits
- Medical, dental, and vision plans
- Complimentary basic life insurance
- Employee Assistance Program
- Long-term disability insurance
- FREE or low-cost employee-only healthcare coverage option
- Comprehensive fertility benefits
- Adoption assistance
- Surrogacy support
- Generous maternity, paternity, and partner leave
- 18 days of PTO annually
- 11 paid holidays
- One floating holiday
- 401(k) plan with competitive company match
- Lifestyle Spending Account
- Health Savings Account (HSA) with employer contributions
- Employee Referral Program
- Continuing education reimbursement
- Dedicated time off for professional development
- Premium Calm Health app subscription
- Accident, Critical Illness, Hospital Indemnity, and Pet Insurance coverage options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
