Patient Access Svcs Rep

Parkview Health • Fort Wayne, IN

2d

About The Position

Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative helps ensure a positive patient experience. The role registers inpatients, outpatients, and emergency room patients by conducting professional interviews and gathering demographic, financial, and biographical information.

The representative also performs cashiering duties, including collecting Emergency Department co-pays, estimated costs for outpatient services, and payments on existing accounts. The role includes answering questions about cost estimates and account balances, explaining payment options, and assisting with financial clearance when needed. Excellent customer service and adherence to PH Standards of Behavior are essential.

Requirements

• High school diploma or GED.
• At least two years of clerical experience.
• At least two years of customer service experience.
• Proficiency with Microsoft Windows and general computer applications.
• Excellent verbal and written communication skills.
• Attend a mandatory five-week Patient Access Services training program and earn a passing score of 90% or higher; applicants scoring 80%–89% may retake the test once.
• Strong multitasking and critical-thinking skills, with the ability to work independently.
• Professional demeanor and focus on service excellence.
• Attention to detail and accuracy in data entry.
• Ability to handle confidential information with discretion.
• Adaptability in a fast-paced, patient-centered environment.

Nice To Haves

• Coursework or knowledge in medical terminology.

Responsibilities

• Register inpatient, outpatient, and emergency room patients by conducting interviews and gathering demographic, financial, and biographical information.
• Collect Emergency Department co-pays, estimated outpatient service costs, and payments on existing accounts.
• Respond to patient inquiries about cost estimates and account balances.
• Offer payment options and assist with financial clearance when necessary.
• Deliver excellent customer service and adhere to PH Standards of Behavior.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED