PT Access Svcs Registrar/PAS Admitting Dept Registration

Hartford HealthCare Corp.•Hartford, CT

3d•Onsite

About The Position

Patient Access Services Registrars are the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. They greet and assist patients, assess their needs, communicate points of intervention, and arrange interpretation when language barriers arise. The role includes registration and admissions, verifying patient identity and insurance eligibility, collecting copayments and other patient financial liability, providing deductible and procedure cost estimates, and ensuring authorizations are on file. Registrars help meet hospital and department financial goals while following patient privacy, safety, billing, and payment requirements. The position also involves preparing patient charts, documenting patient visits, directing visitors, answering calls, and meeting daily, weekly, and monthly productivity standards. Registrars use sound judgment to address concerns, resolve complaints, and de-escalate difficult interactions. They may coordinate with caregivers, family members, health care representatives, or conservators to complete registration and obtain treatment consent. This is an entry-level role requiring minimal healthcare experience and customer-service focus. Initial training lasts six months, followed by ongoing education and training to maintain proficiency and develop coverage across other registration areas. The stated schedule is Monday through Friday, 5:15 a.m. to 1:45 p.m. The position is located at 80 Seymour Street.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.

Nice To Haves

Multilingual abilities.

Responsibilities

Greet patients and visitors promptly, professionally, courteously, and helpfully in person and by phone.
Provide excellent communication and customer service, listen carefully, and communicate clearly, calmly, and diplomatically.
Serve as an initial point of contact for calls and inquiries concerning patient privacy and services, and document patient visits at the time of service.
Resolve customer complaints and de-escalate confrontational situations using sound judgment.
Protect patient privacy and follow patient safety standards.
Interact with patients, caregivers, and family members, and assess when to coordinate with a health care representative or conservator to complete registration.
Obtain demographic and insurance information needed to verify patient identity, ADT data, treatment plans, and reimbursement.
Use patient identifiers to select the correct medical record and obtain accurate demographic and financial information.
Document patient encounters accurately for clinical and revenue cycle teams.
Use online eligibility tools or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service.
Scan medical record documents, insurance cards, and patient identification into the ADT system according to procedures.
Obtain signatures and witness consent-to-treat and disclosure documents as required.
Follow CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed to complete registration duties.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to mitigate patient identification errors.
Notify conservators to obtain treatment consent and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards and respond to feedback on quality and productivity.
Complete required HealthStream learning and ongoing training, including recognition of critical symptoms such as stroke, heart attack, suicidal or homicidal behavior, and other life-threatening conditions.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures, create downtime labels and wristbands using Microsoft Word, photocopy insurance cards and photo IDs, handwrite pre-made downtime charts, and enter downtime charts into the computer accurately and promptly.
Follow up on registrations using work queues and maintain accuracy.
Assist and support coworkers in their duties and perform other duties as directed or required.