PT Access Svcs Registrar I / PAS OP Registration

Hartford HealthCare Corp.•Hartford, CT

4d•Onsite

About The Position

Patient Access Services Registrars are the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. They greet and assist patients, assess needs, communicate points of intervention, and provide interpreter services when needed. The role supports patient privacy and safety while helping patients navigate registration and related services. The Registrar obtains and verifies demographic, identity, insurance, and financial information; documents patient encounters; supports accurate billing and reimbursement; and collects financial liability due at the time of service. The position also prepares patient charts, scans and files documents, obtains required signatures and consents, directs visitors, and performs reception duties. Registrars use sound judgment to address concerns, de-escalate difficult situations, and refer self-pay patients to a Financial Counselor when appropriate. This is an entry-level position requiring minimal healthcare experience. The role includes an initial six months of training and ongoing education to maintain proficiency with registration processes and enhancements. Registrars are expected to meet daily, weekly, and monthly productivity and quality standards, develop proficiency in other registration areas, follow downtime procedures, and support coworkers and other departmental needs.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.

Nice To Haves

Multilingual ability desired.

Responsibilities

Exhibit excellent communication and customer service skills.
Greet patients and visitors promptly, professionally, courteously, and helpfully, in person and by phone.
Serve as an initial point of contact for calls about patient privacy and services, and document individualized patient visits at the time of service.
Communicate clearly, calmly, and diplomatically with customers, coworkers, and visitors; use listening and comprehension skills.
Use problem-solving and decision-making skills to resolve complaints and de-escalate confrontational situations.
Practice sound judgment concerning patient privacy and safety standards.
Interact with patients, caregivers, and family members as an intermediary, and assess when to correspond with a healthcare representative or conservator to complete registration.
Obtain and verify demographic, identity, insurance, and financial information needed for patient identification, accurate ADT records, treatment planning, and reimbursement.
Use patient identifiers to select the correct medical record and obtain accurate demographic and financial data.
Document patient encounters accurately for clinical and revenue-cycle teams.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service.
Scan medical-record documents, insurance cards, and patient identification into the ADT system according to established procedures.
Obtain signatures and witness consent-to-treat documents and disclosures as required.
Follow CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed to perform registration duties.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to mitigate patient-identification errors.
Notify conservators to obtain consent for treatment and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards and respond to feedback on quality and productivity.
Complete required HealthStream learning and ongoing training, including recognition of critical symptoms such as stroke, heart attack, suicidal or homicidal behavior, and other life-threatening conditions on arrival.
Develop proficiency in other registration areas to provide additional support and coverage.
Adhere to registration downtime procedures, create downtime labels and wristbands using Microsoft Word, photocopy insurance cards and photo IDs, handwrite pre-made downtime charts, and accurately enter downtime charts into the computer as soon as possible.
Follow up on registrations through work queues and maintain accuracy.
Regularly assist and support coworkers, perform other duties as directed, and fulfill departmental and organizational needs.