PATIENT ACCESS SVC REP FLOAT, FCP - MCKINLEY PATIENT CARE GENERAL

Froedtert•Milwaukee, WI

32d•Onsite

About The Position

The Patient Access Service Representative (PASR) provides front-of-house, patient-facing support and works to create an exceptional patient experience. The role proactively greets patients and visitors and provides helpful, positive, welcoming service in person and by phone. The PASR FLOAT travels among clinic sites to support operational business needs. The position is onsite at the CP-McKinley Health Center in Milwaukee, Wisconsin, with a 1.0 FTE and 40 standard hours per week. Staff must be available Monday through Thursday from 6:45 a.m. to 6:15 p.m. and Friday from 6:45 a.m. to 5:15 p.m. No weekends or holidays are required.

Requirements

At least one year of experience as a receptionist, assistant, or in a customer service field.
Effective oral and written communication skills.
Ability to multitask.
Strong proactive organizational skills.
Excellent customer service skills.
Proficiency in Microsoft Outlook, Excel, and Word.

Nice To Haves

Previous experience in a healthcare setting.
High school diploma or equivalent.
Knowledge of medical terminology and EpicCare.

Responsibilities

Proactively greet patients and visitors and provide a positive, welcoming patient experience.
Deliver outstanding customer service in person and over the phone.
Float to various clinic sites to support operational business needs.