PATIENT ACCESS SVC REP FLOAT, FCP - MCKINLEY PATIENT CARE GENERAL

Froedtert•Milwaukee, WI

11d•Onsite

About The Position

The Patient Access Service Representative (PASR) provides front-of-house, patient-facing support and helps create a welcoming, positive experience for patients and visitors. The representative proactively greets people and delivers outstanding customer service in person and over the phone. This is a float position that requires travel among clinic sites to support operational business needs. The position is onsite at the CP-McKinley Health Center in Milwaukee, Wisconsin. It is 0.7 FTE, with 28 standard hours per week. Staff must be available during the stated weekday operating windows: Monday through Thursday, 6:45 a.m.–6:15 p.m., and Friday, 6:45 a.m.–5:15 p.m. No weekends or holidays are required.

Requirements

One year of experience as a receptionist, assistant, or in a customer service field.
Effective oral and written communication skills.
Ability to multitask.
Strong proactive organizational skills.
Excellent customer service skills.
Proficiency in Microsoft Outlook, Excel, and Word.

Nice To Haves

Previous experience in a healthcare setting.
High school diploma or equivalent.
Knowledge of medical terminology and EpicCare.

Responsibilities

Proactively greet patients and visitors and provide a helpful, positive, welcoming experience.
Deliver customer service in person and over the phone.
Float to various clinic sites to support operational business needs.