Patient Access Scheduler - Pre-Admission Testing

Saint Francis Health System

4d•Onsite

About The Position

The Patient Access Scheduler for Pre-Admission Testing ensures timely, accurate, and complete scheduling for assigned areas. This role schedules services based on resource availability, coordinates related services, handles incoming calls, triages urgent procedure requests, communicates schedule changes, provides instructions as directed, gathers required information, and accurately enters orders into the clinical system. The scheduler also identifies patients in the Master Patient Index, ensures correct medical record and account numbers, and coordinates requests for supplies or services that may require early ordering or preauthorization. The position serves as a single point of contact for scheduling coordination among patients, families, physicians, staff, offices, other departments, and external entities. It requires courteous and empathetic customer service, respect for patient rights, positive working relationships, and participation in quality assurance and educational activities. The role follows established care standards, customer-service expectations, unit education standards, and organizational policies. Independent judgment is used for minor decisions within established policies and protocols. This is a full-time, day-shift position at the Pre-Admission Testing department on the Yale Campus in Tulsa, Oklahoma. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
One to two years of related experience.
Excellent communication, telephone, customer relations, and organizational skills.
Ability to work in a fast-paced environment.
Working knowledge of hospital diagnostic departments.
Working understanding of insurance plans.
Medical terminology required.
Working knowledge of basic business office equipment.
Ability to perform telephone activities concurrently with computer activities.

Responsibilities

Schedule procedures accurately based on resource availability and help reduce service delays.
Coordinate scheduling for related services that are needed or required.
Accept and prioritize incoming phone calls and triage information for urgent procedure requests.
Notify appropriate personnel of scheduling changes and cancellations, communicating changes early and accurately.
Provide instructions as directed by the clinical department or other appropriate staff member.
Obtain and communicate all information required by the department.
Schedule the correct procedure and enter orders accurately and efficiently into the clinical system.
Meet productivity standards.
Accurately identify patients in the Master Patient Index and assign the correct medical record and account numbers.
Forward critical requests for related supplies or services to appropriate personnel to support early ordering and complete preauthorization.
Serve as a liaison and single point of contact for scheduling coordination among patients, families, physicians, staff, offices, departments, and other entities.
Demonstrate respect, courtesy, and empathy; comply with customer-service expectations and regard for patient rights.
Maintain positive work relationships and contribute to a team environment.
Support unit and hospital goals through quality-assurance and educational activities.
Attend mandatory in-services and meet unit education standards.
Modify behavior or performance to comply with care standards and requirements.
Complete additional responsibilities and projects as assigned.