Patient Access Schedule Agent, Partially Remote M-F 8A-430P
About The Position
The Patient Access Schedule Agent handles incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses. The agent also makes outbound calls to schedule appointments with specialists and subspecialists. During scheduling, the agent gathers information needed for the financial aspects of care, including patient demographics, insurance information, and account guarantor details, and processes updates or corrections to patient insurance and demographic information. The position collects patient liabilities when appropriate, obtains outside medical records based on the appointment visit type, and schedules in-office procedures, including both the appointment and the procedure room when needed. The role is based at UMass Memorial Health and is described as partially remote.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming phone calls from patients, families, and referring providers to schedule appointments.
- Schedule across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Gather patient demographic, insurance, and account guarantor information during appointment scheduling.
- Process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on the appointment visit type.
- Schedule in-office procedures and, when needed, reserve the room where the procedure will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
