Patient Access Schedule Agent-SHARE - Partially Remote 8A-12P

UMass Memorial Health•Worcester, MA

5d•Hybrid

About The Position

The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service.

Requirements

High school diploma.
English speaking, reading and writing skills.
Strong intrapersonal and communication skills.

Nice To Haves

Associate’s degree in business or healthcare-related field.
Previous scheduling and/or phone customer services experience.
Previous experience in a health care organization.
Bilingual speaking, reading, and writing skills.

Responsibilities

Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.