Millennium Patient Access Analyst - Remote

UnitedHealth Group•Tampa, FL

10h•Remote

About The Position

The Optum Oracle Health EHR Services team is building an innovative, comprehensive EHR services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. The Optum EHR Services Millennium Patient Access Analyst will support client partnerships to grow our emerging support service line. As a Millennium Patient Access Analyst, you will serve as a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support in their assigned solutions. In addition, you will manage logged incidents and support Patient Access projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Requirements

4+ years of experience in healthcare domain knowledge, system configuration, and clinical workflow support
4+ years of experience with Oracle Health (Millennium) Patient Access (PAS) systems with a focus on Scheduling or Registration
4+ years of experience in scheduling book maintenance, template configuration, resource list management, and location updates
4+ years of experience in registration conversation configuration, encounter management, and patient demographic workflows
Willing to travel up to 25%

Nice To Haves

Oracle Health Millennium certification in Scheduling or Registration
Experience with additional Revenue Cycle workflows/configuration including Registration, Scheduling, Health Information Management, and Charge Services
Experience with ServiceNow or similar ITSM tools for ticket management
Experience troubleshooting HL7 ADT/DFT messages impacting scheduling
Experience with various documentation requirements for specialties
Experience with general Millennium workflows
Familiar with Cerner Patient Access (PAS) workflows, configuration management, and workqueues
Familiarity with third-party patient access integrations, including self-scheduling platforms (e.g., Kyruus), patient check-in solutions (e.g., Tonic), and eligibility verification tools (e.g., Experian)
Familiarity with Millennium security models and scheduling block access
Proficiency with MS Excel, Visio, PowerPoint, and SharePoint
Ability to interpret Millennium logs and error messages for Patient Access issues
Ability to script or automate repetitive tasks using CCL or other tools

Responsibilities

Ability to triage and resolve incidents logged by end users related to scheduling and registration workflows, including appointment errors, duplicate bookings, registration rules, and integration issues
Monitor and maintain scheduling work queues; ensure timely resolution of pre-scheduling edits and exceptions
Partner with Core/Integration on HL7 DFT/ADT issues impacting registration and scheduling
Validate scheduling configurations across clinical areas; troubleshoot missing or incorrect appointment details
Support routine updates to scheduling templates and provider calendars in coordination with operational teams
Collaborate between registration and scheduling teams to ensure accurate patient demographic and insurance data for scheduled appointments
Run standard scheduling reports (e.g., no-show rates, appointment utilization); perform basic trend analysis for process improvement
Participate in User Acceptance Testing (UAT) for scheduling enhancements, build migrations, and monthly maintenance cycles
Own and manage Tier 2 support tickets through resolution, including root cause analysis and documentation of fixes
Coordinate with Tier 3 and vendor support teams for escalations and complex issues
Support scheduling resource builds, including provider resources, resource groups, resource roles, visit type associations, flexing rules, slot configurations, and booking limits
Support integration and troubleshooting between Millennium and third-party patient access tools, including self-scheduling platforms (e.g., Kyruus), patient check-in solutions (e.g., Tonic), and eligibility verification systems (e.g., Experian)
Monitor system performance and proactively identify potential issues impacting PAS workflows
Maintain knowledge base articles and ticket resolution documentation for recurring issues
Support integration points between Millennium and ancillary systems (e.g., lab, pharmacy, radiology)
Validate and test build changes in non-production environments before deployment
Assist with change control processes, including impact analysis and risk mitigation for configuration updates
Provide support for Oracle Health (Millennium) applications including design, build, testing, and maintenance
Collaborate with end users to confirm any build changes in the supported systems
Identify system optimization and enhancement opportunities
Participate in implementation, upgrade, and enhancement projects
Provide support for application incidents, including rotations for 24/7 on-call coverage
Develop and maintain training materials
Facilitate communication with stakeholders from requirements to implementation
Build solid relationships with end users and business partners