Millennium Imaging Analyst - Remote

UnitedHealth Group•Tampa, FL

8h•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Optum Oracle Health EHR Services team is building an innovative, comprehensive EHR services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. The Optum EHR Services Millennium Imaging Analyst will support client partnerships to grow our emerging support service line. As a Millennium Imaging Analyst, you will serve as a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support in their assigned solutions. In addition, you will manage logged incidents and support Imaging projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

4+ years of experience in healthcare domain knowledge, system configuration, and clinical workflow support
4+ years of experience with Oracle Health (Millennium) Imaging systems with a focus on Cardiology (CVNet), PACS, and Radiology (RadNet)
4+ years of experience in image matching, troubleshooting, provider support
Ability to travel up to 25%
Demonstrated ability to interpret Millennium logs, interface error messages, and system diagnostics related to radiology and imaging workflows
Demonstrated ability to script, query, or automate repetitive tasks using CCL or other reporting/automation tools

Nice To Haves

Oracle Health Millennium certification in Radiology or related clinical applications
Experience supporting PACS and enterprise imaging environments, including modality integration, study routing, image availability, and viewing workflows
Experience troubleshooting interface and data flow issues between Millennium, PACS, modalities, VNAs, and downstream clinical systems
Experience using ServiceNow or similar ITSM tools for incident, problem, and change management
Experience supporting specialty-specific documentation and reporting requirements, including radiology interpretations, exam documentation, and regulatory considerations
Experience with Visage 7 enterprise diagnostic viewer, including deployment, configuration, and integration with Millennium and third-party PACS environments
Experience with general Millennium workflows
Familiarity with Oracle Health Millennium Radiology workflows, including order management, exam lifecycle, worklists, and results distribution
Knowledge of radiology-related HL7 and DICOM messaging, including ADT, ORM, ORU, and DFT messages impacting imaging orders, studies, and results
Familiarity with Millennium security models, role-based access, and imaging-related permissions
Familiarity with Merge Cardio PACS, including integration with Oracle Health Millennium for cardiology order management, image routing, and results distribution
Knowledge of CAMM 7 (Clinical Archive for Medical Media) for long-term image storage, archive management, study lifecycle policies, and data migration
Proficiency with MS Excel, Visio, PowerPoint, and SharePoint
Experience supporting Millennium upgrades and domain migrations
Solid understanding of imaging processes and their impact on patient and clinical workflows
Understanding of Oracle Health Imaging configuration and support
In-depth knowledge of Millennium EMR and support lifecycle
Ability to collaborate across departments, including patient access, revenue cycle, clinical operations, and IT teams
Ability to support multi-vendor imaging ecosystems, including Merge, Visage, and CAMM 7, alongside core Millennium imaging solutions
Solid time management, organizational, and prioritization skills
Consultative and collaborative style
Ability to build partnerships and influence across teams

Responsibilities

Triage, investigate, and resolve incidents reported by radiology end users related to PACS, imaging workflows, exam orders, study status, and results distribution
Monitor and maintain radiology worklists and exception queues; ensure timely resolution of study errors, failed transmissions, and workflow interruptions
Partner with Core and Integration teams on HL7 and DICOM-related issues (eg, ADT, ORM, ORU, DFT) impacting radiology orders, image availability, and results delivery
Validate radiology build and configuration across modalities and clinical areas; troubleshoot missing, delayed, or incorrect study metadata
Support routine updates to radiology dictionaries, modality mappings, exam codes, and PACS configuration in coordination with radiology operations
Collaborate with registration, scheduling, and clinical teams to ensure accurate patient, encounter, and order data flows into imaging systems
Participate in User Acceptance Testing (UAT) for radiology and PACS enhancements, interface changes, upgrades, and maintenance releases
Own and manage Tier 2 PACS and radiology support tickets through resolution, including root cause analysis and clear documentation of fixes and workarounds
Coordinate escalations with Tier 3 teams, vendors, and imaging partners for complex or system-level issues
Monitor PACS system health and performance, proactively identifying potential risks to image acquisition, routing, storage, or viewing
Maintain and update knowledge base articles and support documentation for recurring radiology and PACS issues
Support integration points between Millennium and imaging systems, including PACS, VNAs, modalities, and downstream clinical viewers
Validate and test radiology build and interface changes in non-production environments prior to deployment
Assist with change control activities for radiology and PACS updates, including impact analysis, coordination, and risk mitigation
Troubleshoot image routing and storage issues across PACS, Merge, Visage, and CAMM 7, coordinating with vendor support and internal teams to ensure continuity of imaging operations
Provide support for Oracle Health (Millennium) applications including design, build, testing, and maintenance
Collaborate with end users to confirm any build changes in the supported systems
Identify system optimization and enhancement opportunities
Participate in implementation, upgrade, and enhancement projects
Provide support for application incidents, including rotations for 24/7 on-call coverage
Develop and maintain training materials
Facilitate communication with stakeholders from requirements to implementation
Build solid relationships with end users and business partners