Millennium Laboratory Analyst - Remote

UnitedHealth Group•Tampa, FL

3h•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Optum Oracle Health EHR Services team is building an innovative, comprehensive EHR services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. The Optum EHR Services Millennium Laboratory Analyst will support client partnerships to grow our emerging support service line. As a Millennium Laboratory Analyst, you will serve as a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support in their assigned solutions. In addition, you will manage logged incidents and support Imaging projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients

Requirements

4+ years of experience in healthcare domain knowledge, system configuration, and clinical workflow support
4+ years of experience with Oracle Health (Millennium) laboratory solutions
4+ years of experience in laboratory order/result troubleshooting and end-user support
Willing to travel up to 25%

Nice To Haves

Oracle Health Millennium certification in General Laboratory, Microbiology, Blood Bank, Anatomic Pathology, or related clinical applications
Experience with one or more Oracle Health Millennium laboratory solution areas, including: General Laboratory, Microbiology, Blood Bank / Transfusion Medicine, Anatomic Pathology, Point of Care, or Outreach / Reference Lab
Experience supporting laboratory instrument interfaces, including analyzer connectivity, middleware integration, result routing, and bidirectional communication
Experience troubleshooting interface and data flow issues between Millennium, analyzers, middleware, reference labs, and downstream clinical systems
Experience using ServiceNow or similar ITSM tools for incident, problem, and change management
Experience supporting specialty-specific documentation and reporting requirements, including CLIA/CAP regulatory considerations, quality control, and proficiency testing workflows
Experience with general Millennium workflows
Familiarity with Oracle Health Millennium laboratory workflows, including order management, specimen lifecycle, result entry, verification, and results distribution
Knowledge of laboratory-related HL7 messaging, including ADT, ORM, ORU, and DFT messages impacting lab orders, specimens, and results
Familiarity with Millennium security models, role-based access, and laboratory-related permissions
Ability to interpret Millennium logs, interface error messages, and system diagnostics related to laboratory workflows
Ability to script, query, or automate repetitive tasks using CCL or other reporting/automation tools
Solid understanding of laboratory processes and their impact on patient care and clinical workflows
Ability to collaborate across departments, including patient access, revenue cycle, clinical operations, and IT teams
Experience supporting Millennium upgrades and domain migrations
Understanding of Oracle Health Laboratory configuration and support across multiple solution areas
Solid time management, organizational, and prioritization skills
In-depth knowledge of Millennium EMR and support lifecycle
Consultative and collaborative style
Ability to build partnerships and influence across teams

Responsibilities

Triage, investigate, and resolve incidents reported by laboratory end users related to order management, specimen workflows, result entry, result verification, and results distribution
Monitor and maintain laboratory pending logs, result queues, and exception worklists; ensure timely resolution of order errors, failed result transmissions, and workflow interruptions
Partner with Core and Integration teams on HL7-related issues (eg, ADT, ORM, ORU, DFT) impacting laboratory orders, specimen processing, and results delivery
Validate laboratory build and configuration across departments and clinical areas; troubleshoot missing, delayed, or incorrect order and result data
Support routine updates to laboratory dictionaries, orderable/performable mappings, result code definitions, and instrument configuration in coordination with laboratory operations
Collaborate with registration, scheduling, and clinical teams to ensure accurate patient, encounter, and order data flows into laboratory systems
Participate in User Acceptance Testing (UAT) for laboratory enhancements, interface changes, upgrades, and maintenance releases
Own and manage Tier 2 laboratory support tickets through resolution, including root cause analysis and clear documentation of fixes and workarounds
Coordinate escalations with Tier 3 teams, vendors, and instrument partners for complex or system-level issues
Monitor laboratory system and instrument interface health and performance, proactively identifying potential risks to order routing, result delivery, or specimen tracking
Maintain and update knowledge base articles and support documentation for recurring laboratory and instrument interface issues
Support integration points between Millennium and laboratory systems, including analyzers, reference lab interfaces, middleware, and downstream clinical viewers
Validate and test laboratory build and interface changes in non-production environments prior to deployment
Assist with change control activities for laboratory and instrument updates, including impact analysis, coordination, and risk mitigation
Provide support for Oracle Health (Millennium) applications including design, build, testing, and maintenance
Collaborate with end users to confirm any build changes in the supported systems
Identify system optimization and enhancement opportunities
Participate in implementation, upgrade, and enhancement projects
Provide support for application incidents, including rotations for 24/7 on-call coverage
Develop and maintain training materials
Facilitate communication with stakeholders from requirements to implementation
Build solid relationships with end users and business partners