Epic Patient Access Analyst - Cadence or Prelude - Remote

UnitedHealth Group•Walnut Creek, CA

10h•Remote

About The Position

Optum is a global organization focused on improving health outcomes through technology, connecting people with care, pharmacy benefits, data, and resources. The Epic IT Capability team within Optum Insight Information Technology is responsible for the system build, configuration, and ongoing support of Epic Patient Access applications, including registration, scheduling, admission, transfer, and discharge. This ensures system functionality aligns with operational, regulatory, and business requirements. As a System Management Analyst on the Patient Access team, this role involves partnering with vendors, technical teams, and operational stakeholders to analyze existing Epic system configurations, gather and document business requirements, and design new or enhance Epic build. The goal is to optimize, standardize, and automate workflows to support operational needs. The analyst plays a key role in the implementation, optimization, and ongoing maintenance of Epic solutions for Optum IT capability. Strong expertise in Epic, workflow analysis, and problem-solving is essential for the success of enterprise EHR initiatives. This position offers the flexibility to work remotely from anywhere within the U.S.

Requirements

Epic Cadence certification, accreditation, or proficiency required. Candidates with lapsed certification must obtain renewal within 45 days of hire
2+ years of experience with Epic Cadence and Prelude related application system build and configuration, including implementation, ongoing configuration, and optimization
Experience collaborating with external vendors and supporting system upgrades, enhancements, and scheduled downtimes
Experience working effectively with internal and/or external stakeholders and customers
Driver’s License and access to a reliable transportation

Nice To Haves

Epic certification, accreditation, or demonstrated proficiency in relevant modules, including Prelude, Welcome, or MyChart
Experience in Welcome or MyChart highly recommended

Responsibilities

Responsible for translating clinical and operational requirements into technical specifications and executing system configuration changes to meet defined needs. Designs and implements technical solutions to support both foundational and custom workflows, while ensuring adherence to established governance processes, approval protocols, and organizational standards.
Demonstrates the ability to learn and assess new and existing workflows to identify technical solutions and optimization opportunities that enhance the end user experience. This includes observing end users in operational settings, identifying process inefficiencies, redesigning workflows, and collaborating with analysts and stakeholders to improve usability, efficiency, and overall system performance.
Provides end user support through effective troubleshooting grounded in a comprehensive understanding of the Epic system and its operational context. Analyzes and diagnoses complex technical issues, communicates solutions clearly to non technical stakeholders, and resolves issues efficiently to minimize disruption to daily workflows and support continuity of patient care