Patient Access Scheduling Representative (Remote)
Adventist Health•Roseville, CA
•Remote
About The Position
Schedules patients for facility services based on the physician order received, including ancillary, surgical and medical testing/procedures/admissions in Scheduling Books. Applies developing/basic working knowledge and experience to the job. Works on routine assignments within defined parameters, established guidelines and precedents.
Requirements
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred
Responsibilities
- Takes telephone requests for authorizations.
- Prepares referral requests.
- Obtains authorizations and collects patient data.
- Maintains responsibility for obtaining pre-defined data, completing scheduling process in computer system, scheduling conflict resolution and cancelling/revising based on patient/provider/or facility request.
- Provides patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
- Maintains electronic health record (EHR) referral documentation reflecting actions on specific referrals, including adding incoming referrals that were not generated from the electronic health record (EHR).
- Tracks referral patient compliance and communicates with referring provider, as necessary, regarding patients refusing service or not showing up to a referral appointment.
- Selects correct patient and correct service/exam.
- Ensures orders and required authorizations are in place.
- Collects clinical data under facility direction to ensure test is appropriate.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
