Patient Acss Rep

Montefiore Mount Vernon•St. Charles, IL

11d•Onsite

About The Position

This position manages day-to-day administrative and fiscal services within the department and serves as a liaison with corporate oversight functions to support the accuracy and flow of information in support of clinical and fiscal departmental and hospital objectives. The role is based in Mount Vernon, New York, in PMREHAB - Administration Acute Care. The representative handles calls and appointments, coordinates follow-up for provider-ordered tests and referrals, and supports patient registration, insurance verification, authorizations, and payments. The position also provides administrative support to providers and helps manage communications and operations for the clinic.

Requirements

High school diploma or GED required.
Less than one year of experience required.
Must pass a vocabulary test with a score of 80% or higher, along with data-entry and basic-arithmetic testing.
Customer service experience required.
Proficiency with Windows and Microsoft operating systems.
Ability to operate automated PC workstations and registration, scheduling, co-payment, insurance-verification, transportation, billing, and patient-insurance-portal systems.
Ability to use fax machines, copiers, telephones, and scanners.

Nice To Haves

Associate degree preferred.

Responsibilities

Receive incoming phone calls and schedule appointments.
Follow up on laboratory work and other tests ordered by providers.
Schedule specialty appointments, tests, and procedures for patients; track referrals and appointment status; obtain specialist results to close the loop on provider-ordered tests and referrals.
Determine which insurance plans require referrals and obtain authorizations where needed.
Contact MMC/MMV departments to schedule specialty appointments and invasive procedures.
Notify patients of scheduled visits and any required preparation.
Copy and scan both sides of patients’ driver’s licenses and insurance cards into Allscripts during registration.
Enter accurate patient addresses and insurance codes and addresses in Allscripts using patient-provided information and insurance cards.
Pre-register scheduled patients, meeting the six-minute-per-patient benchmark when assigned to those duties or as time allows.
Explain payment policies based on insurance and ensure accurate payment is collected at the time of service.
Communicate through phone notes, email, and calls.
Assist providers with administrative needs, including faxing documents, calling patients, and locating patient charts.
Manage phone calls and transfers and page overhead services for the small clinic.
Support the department’s image through department activities and meetings and speak positively about the hospital and department.
Perform other duties as they arise.