Patient Access Representative (Weekends)

Riverside Hospital • Smithfield, VA

1d • Onsite

About The Position

Riverside Smithfield Hospital, located at 19339 Benn’s Grant Boulevard in Smithfield, Virginia, is a new, state-of-the-art facility serving the Isle of Wight County community. The hospital offers a comprehensive range of medical services, including an Emergency Department, Diagnostic Imaging, Medical/Surgical beds, ICU beds, and Operating Rooms. The Patient Access Representative will be an integral part of the team, contributing to the delivery of compassionate, patient-centered care. This role is crucial for the Revenue Cycle, ensuring regulatory compliance, patient safety through accurate identification, and excellent customer service. The position involves registering patients, managing daily reports, and handling financial transactions.

Requirements

• High School Diploma or GED

Nice To Haves

• 1 year Billing/Customer Service/Patient Registration experience
• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year

Responsibilities

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices.
• Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquiries related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED