Patient Access Representative

Health Care District of Palm Beach County•West Palm Beach, FL

10d•Onsite

About The Position

This position collects and completes data entry of demographic information for the purpose of registering, scheduling, checking in/out patients of the C. L. Brumback Primary Care Clinics. The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace. This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/

Requirements

High school or GED
Experience with EHR systems
Experience with patient registration and scheduling
Experience verifying insurance benefits
Experience collecting co-pays and balances
Experience with cash and credit reconciliations
Ability to maintain patient confidentiality
Ability to adhere to infection control policies
Ability to respond to emergency codes

Nice To Haves

Experience with patient facing pre-visit, pre-registration platforms (text messaging)

Responsibilities

Obtains and enters patient demographic information into EHR and registers patients with the highest possible proficiency.
Obtains all proper signatures for patient consents.
Schedules patients in the EHR including rescheduling patient no-shows.
Verifies patients insurance benefits including primary care provider for any managed care plans.
Ensures that all information is scanned into the patient account in the EHR in a timely manner including, but not limited to, patient's photo ID and insurance card.
Collects co-pays, coinsurance, slide/nominal fee and balance due from patients and/or guarantors at time of service.
Reconciles cash/credit collections daily.
Self-Audits cash change draw daily.
Communicates with patients via patient facing pre-visit, pre-registration platform in the format of text messaging.
Attends and participates in department staff meetings.
Adheres and follows all departmental policies and procedures.
Adheres to and Responds to All Emergency Codes as indicated by the department requirements.
Follows all infection control policies and procedures at all times.
Maintains patient confidentiality at all times according to the established policies and procedures.
Emergency duty may be required of the incumbent that includes assisting community or hospital-based organizations or the Red Cross. Staff will be directed to perform other emergency duties based on clinical experience, including, but not limited to, responses to threats or disasters, man-made or natural.