Patient Access I - 24 hours

Mass General Brigham•Dover, NH

7d•$18 - $25•Onsite

About The Position

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Requirements

Exceptional customer service skills.
Ability to hold in-depth financial conversations with patients.
Proficiency in using enterprise-wide computer-based systems for scheduling and registration.
Effective communication and collaboration skills.
Focus on customer service and patient confidentiality.
Understanding of Key Performance Indicators (KPI).

Responsibilities

Scheduling and registration functions for Wentworth Douglass Health Systems (WDHS).
Providing exceptional customer service.
Creating new patient medical records.
Verifying insurance eligibility.
Collecting demographic information.
Offering applicable documents.
Holding in-depth financial conversations with patients to provide cost transparency and improve financial success of the organization.
Managing both in and outbound calls.
Scheduling and registering patients for services utilizing enterprise-wide computer-based systems.
Effectively communicating and collaborating with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization.
Maintaining a focus on customer service and patient confidentiality.
Meeting Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards.