Patient Registration I - Patient Access

Kettering Health • Beavercreek, OH

1d • Onsite

About The Position

The Patient Registration I position is a full-time role within the Patient Access department at Beavercreek, operating on a first shift schedule. This role is crucial for ensuring patients are properly registered while providing excellent customer service and managing financial discussions. The position requires a high school diploma and at least one year of relevant experience, with a preference for previous registration or scheduling experience. Kettering Health, the hiring organization, is a not-for-profit system dedicated to promoting and restoring health in southwest Ohio.

Requirements

• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs
• High school diploma required
• One or more years of medical office or customer service experience required

Nice To Haves

• Previous registration or scheduling experience strongly preferred

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED