Patient Registration I - Patient Access

Kettering Health • Franklin, OH

2d • Onsite

About The Position

The Patient Registration I position is a part-time role within the Patient Access department, working the third shift. The primary focus is on registering patients with a strong emphasis on guest relations, exceptional customer service, and effective communication. This role involves reviewing scheduled outpatient visits to ensure patients are screened for discounts, discussing payer sources and payment arrangements, and assisting patients with financial assistance forms and applications. Accuracy in reviewing and updating patient accounts, along with knowledge of compliance and legally required registration forms, are essential. The position requires computer literacy, proficiency in Microsoft Office Suite, and the ability to learn site-specific patient processing software. Candidates must be able to work effectively in a fast-paced, sometimes stressful environment while maintaining a professional demeanor and possess a flexible schedule to meet staffing needs.

Requirements

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Flexible schedule to fit staffing needs.
• High school diploma required.
• One or more years of medical office or customer service experience required.

Nice To Haves

• Previous registration or scheduling experience strongly preferred.

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED