Patient Access Representative Full-Time Nights

North Shore Medical Center•Miami, FL

7d•Onsite

About The Position

Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines. Verifies patient's identification and accurately assigns/identifies medical records. Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow. Interviews patients at bedside as needed to facilitate timely and effective solutions. Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans. Responsible for consistent knowledge and accurate use and execution of the hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites. Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.) Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service. Works effectively with fellow co-workers within Patient Access and all other hospital departments. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Requirements

High School Diploma or Equivalent required
Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.
Excellent customer service and communication skills
Ability to work independently and take initiative
Ability to prioritize and multitask
Ability to work in a fast-paced, always changing environment
Establishes and maintains an effective working environment
3rd party and managed care knowledge
Medical terminology

Nice To Haves

One to two years of relevant experience preferred

Responsibilities

Welcome patients, visitors and escort patients as necessary and consistent with customer service guidelines.
Verify patient's identification and accurately assign/identify medical records.
Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
Interview patients at bedside as needed to facilitate timely and effective solutions.
Educate patients on financial responsibilities; identify self-pay patients and potential solutions.
Identify and collect all residuals via supporting tools and/or payment plans.
Ensure consistent knowledge and accurate use and execution of hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites.
Ensure all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.).
Meet performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
Work effectively with fellow co-workers within Patient Access and all other hospital departments.
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Recognize and respect cultural diversity for all customers (internal and external).
Communicate effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.