Patient Access Representative - Full Time

Mercy • Joplin, MO

19h • Onsite

About The Position

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Requirements

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required.
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Nice To Haves

• some college helpful.

Responsibilities

• Facilitate all components of the patient's entrance into any Mercy facility.
• Scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensuring that the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Benefits

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED