Patient Access Representative, Nights

City of Hope • Zion, IL

2d • Onsite

About The Position

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

Requirements

• High School Diploma or equivalent
• Customer service experience required
• Minimum one (1) year of experience in a healthcare setting
• General typing and keyboard proficiency
• Working knowledge of PC applications and Microsoft Office Suite, including Outlook, Word, and Excel

Nice To Haves

• Hospital registration and/or insurance experience preferred

Responsibilities

• Performs all tasks related to the EHR admission and discharge process for outpatient and inpatient visits.
• Ensures accurate patient demographic and insurance information is collected and verified during each registration.
• Generating registration visits for multiple patient types, including surgical, physician office, and patient transfer encounters.
• Managing the registration hotline on a 24/7 basis and the hospitalist hotline.
• Accepting patient payments and issuing receipts.
• Providing patient information.
• Completing required forms.
• Scanning documents daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED