Patient Access Representative

Sanford Health•Eau Claire, WI

9d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The role requires excellent customer service, the ability to empathize with patients, and professionalism. The PAR must be able to work both independently and as part of a team, maintain confidentiality, and have a working knowledge of medical terminology.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Customer service skills essential.
Working knowledge of medical terminology.
Ability to use professional written communication when making notes.
Must be able to work as part of a team and also work independently.
Must always maintain confidentiality of sensitive information.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Complete and process related paperwork, including creating electronic files, providing, scanning, and routing necessary forms.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues such as work queue errors, denied insurance claims, and database maintenance.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with nursing teams and providers to coordinate appointments.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator, calling codes and paging providers.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities and initiate/collaborate on patient/resident financial assistance.
Track patient/resident visits and manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Perform provider and schedule maintenance.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Promote an atmosphere of mutual respect and cooperation.