Patient Access Representative - Corporate Patient Access - Full Time

Guthrie Enterprise•Binghamton, NY

3d•Onsite

About The Position

Be the first step in a patient's care journey. As a Patient Access Representative, you'll help patients navigate healthcare with confidence by providing a warm welcome, ensuring accurate registration, and helping connect them to the care they need when they need it most. About Guthrie Lourdes Hospital: Join a 197-bed acute care hospital known for supporting its nurses and recognized nationally as a top place to work, including Modern Healthcare, Forbes, and Newsweek.

Requirements

High School Diploma or equivalent is required.
Customer/patient relations experience required (preferably in a healthcare setting).
At least 1-year experience in a position requiring frequent and direct in-person customer contact.
Strong organizational skills
Excellent verbal communication skills
Frequent keyboarding
Exceptional attention to detail

Responsibilities

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures.
Performs clerical and reception duties associated with patient registration.
Creates patient encounters in the EHR for ED, radiology, and outpatient patients.
Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets)
Participates in daily auditing of registration processes.
Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system.
Collects co-pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered.
Performs the function of Health Information Management department after hours.
Participates in ED staff meetings and ED Shared Governance.
Other duties as assigned.