PATIENT ACCESS REPRESENTATIVE PRN WEEKENDS

EVANS MEMORIAL HOSPITAL INC•Claxton, GA

6d•Onsite

About The Position

The Patient Access Representative registers and discharges patients in a timely and accurate manner, following HIPAA requirements, applicable regulations, and organizational and departmental procedures. Under the supervision of the Patient Access Supervisor, the representative also performs switchboard and PBX duties and communicates professionally with patients, visitors, medical staff, other departments, and outside agencies while maintaining confidentiality. The role requires strong customer service, a positive attitude, attention to detail, and the ability to prioritize work amid frequent interruptions. The position handles registration for inpatient, outpatient, emergency, and pre-registered patients. Duties include verifying patient identity and demographic, guarantor, and insurance information; obtaining consent and required signatures; assigning patient and service information in the computer system; collecting payments; scanning and handling documents; and coordinating with clinical departments and scheduling. The representative also operates telephones and overhead paging, maintains records and the cash drawer, participates in quality improvement and continuing education, and follows infection-control and workplace policies. This is a part-time, weekend-only position at Evans Memorial Hospital in Claxton, Georgia. The introductory period is up to 90 days, during which the employee is expected to become proficient in the essential responsibilities.

Requirements

Education equivalent to completion of four years of high school.
Patient Access Certification required.
Clerical experience required.
Basic computer skills and typing speed of 28 words per minute.
Ability to think and work effectively with frequent interruptions.
Ability to move, sit, stand, walk, and bend intermittently throughout the workday and lift or move up to 10 pounds.
Must have sight and hearing senses, or prosthetics enabling performance of the position’s requirements.
Ability to use the mechanical and technical equipment required for assigned responsibilities.
Must be able to perform essential responsibilities with or without reasonable accommodation.

Nice To Haves

Completion of a medical terminology course.
Familiarity with insurance reimbursement, co-pays, and deductibles.
Registration experience in a healthcare setting.

Responsibilities

Register patients and document discharges accurately and promptly in accordance with HIPAA, regulations, and organizational and departmental procedures.
Greet and assist patients, family members, visitors, personnel, physicians, and the public professionally and courteously.
Verify patient identity and enter accurate demographic, employer, guarantor, insurance, accident, physician, and service information.
Assign medical record numbers, select patient types and service codes, obtain treatment consent and required signatures, and ensure patients receive required rights and privacy notices.
Verify insurance and pre-certification information, collect co-pays, co-insurance, deposits, and other payments, and reconcile the cash drawer.
Scan and handle registration documents, insurance cards, identification, orders, and other required paperwork; secure patient information for proper handling or disposal.
For inpatient admissions, obtain room assignments, enter accommodation codes, secure patient valuables, and provide and document receipt of applicable Medicare Rights and Advanced Directives materials.
For outpatient visits, verify orders and pre-certification, confirm required diagnoses and credentials when applicable, follow Advanced Beneficiary Notice procedures, and notify appropriate departments of patient arrival.
For emergency registrations, promptly notify emergency department staff of patients requiring triage, document accident details and emergency log entries, and obtain and process required information and charts.
Contact patients before scheduled procedures, explain arrival requirements and payments due, assist with scheduling notifications, prepare charts, and complete registration upon arrival.
Operate the telephone and PBX systems, prioritize and route calls, use overhead paging, and take and forward messages.
Maintain accurate patient data and low registration error rates, participate in quality improvement projects and staff meetings, and complete continuing education.
Follow organizational policies, infection-control procedures, dress code, attendance expectations, and identification badge requirements.
Organize and prioritize work, communicate effectively, cooperate with colleagues, work independently when appropriate, and complete other related assignments and special projects as requested.