Patient Access Representative

CommonSpirit Health • Council Bluffs, IA

5h • Onsite

About The Position

The Patient Access Representative is the first point of contact for patients and helps provide a seamless, positive healthcare experience. The role supports the revenue cycle by completing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation in electronic health records. It also facilitates access-related workflows and collaborates with internal teams to support operational excellence and patient service.

Daily work includes using multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. The representative communicates patients’ financial responsibilities, provides clear estimates of liabilities, collects payments at the time of service, answers inquiries, routes calls, maintains a professional front-office environment, and participates in team huddles to meet productivity and quality benchmarks.

Requirements

• High school diploma or GED, required upon hire.
• Strong computer software and data-entry skills, including Microsoft Word and Excel.
• Strong communication skills and attention to detail.
• Ability to uphold HIPAA privacy standards and provide patient-centered care.

Nice To Haves

• At least one year of relevant experience in healthcare or a patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Responsibilities

• Complete accurate patient registration.
• Verify insurance eligibility and resolve registration or insurance discrepancies.
• Maintain confidential documentation in electronic health records and uphold HIPAA privacy standards.
• Use healthcare systems to schedule appointments and process medical records.
• Communicate patients’ financial responsibilities and provide estimates of liabilities.
• Collect payments at the time of service.
• Answer inquiries and route calls.
• Maintain a professional front-office environment.
• Collaborate with internal teams and participate in team huddles to meet productivity and quality benchmarks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED