Patient Access Representative

Sanford Health•Marshfield, WI

13d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves patient registration and scheduling, with duties varying by setting. The Patient Access Representative greets patients, verifies demographics, handles paperwork, and collects payments. They may also schedule appointments, obtain referrals, conduct pre-authorizations, and coordinate services. Additional duties can include chart preparation, financial assistance discussions, and reporting. In all settings, they serve as a mentor, maintain confidentiality, and require excellent customer service and empathy.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Excellent customer service skills.
Ability to empathize with patients and their situations.
Working knowledge of medical terminology.
Professional written communication skills.
Ability to work as part of a team and independently.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility or assist with arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with nursing team and providers to coordinate appointments.
Coordinate provider schedule, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Manage provider and schedule maintenance.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Maintain confidentiality of sensitive information.