Representative, Patient Access
HealthPartners•Stillwater, MN
•Onsite
About The Position
The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.
Requirements
- High school diploma or equivalent
- Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
- Ability to promote and maintain good patient relations and patient confidentiality
- Computer and accurate keyboarding skills
Nice To Haves
- Epic experience
- One year work experience in patient registration
- One year experience in healthcare
- ADT and Prelude knowledge
- Overall knowledge of third party payors, hospital policies and business office procedures
- Medical terminology knowledge desired
- Type a minimum of 50 WPM
Responsibilities
- Accurate patient registration
- Patient identification interviews
- Verification of patient demographic and insurance information
- Real time insurance eligibility checks
- Precise entry of information into the system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
