Patient Access Representative
About The Position
The Patient Access Representative is responsible for providing excellent customer service to patients, listening to their needs and serving them appropriately. This role contributes to a positive work atmosphere through actions and attitude, relays relevant information to internal staff, and follows practice procedures for appointment entry, check-in, and check-out processes. The position also involves participating in office meetings and educational activities, maintaining a neat work area, and complying with HIPAA procedures. The role requires the ability to train in all areas including Check-in/out, Chart Auditing, and Call Center functions. Travel to all OTX locations is required, as is cross-training in different Patient Access functions. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Ability to work Plano and Frisco locations occasionally.
- Must be able to work 10-7 shift at least 2x per week and 7am - 4pm shift at least 2 x per week (variable Mon through Thurs).
- Travel to all OTX locations is required.
- Cross-Training in different Patient Access functions is required.
- High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.
Responsibilities
- Train in all areas: Check in/out, Chart Auditing, Call Center functions.
- Provides excellent customer service to patients by listening and appropriately serving patients.
- Contributes to an overall positive work atmosphere through actions and attitude.
- Relays relevant information to the appropriate internal staff.
- Follows practice procedures for appointment entry, check-in and/or check-out processes.
- Participates in office meetings and educational activities.
- Maintains work area in neat and orderly manner.
- Complies with HIPAA procedures.
- Other duties as assigned.
Benefits
- Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
- Dental & Vision Insurance
- 401(k) with Annual Employer Contributions
- Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
- Employee Assistance Program (EAP): Employer-paid support for life’s challenges
- Generous Paid Time Off: Up to 2 weeks of PTO starting out. (Increases with tenure)
- 7 paid holidays + 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
