Patient Access Representative | Center for Digestive Health | 40hrs/week

Sanford Health•Sioux Falls, SD

2d•Onsite

About The Position

The Patient Access Representative at Sanford Health’s Center for Digestive Health helps create a welcoming and safe patient experience through front-desk interactions and phone-based registration and scheduling. The representative is a key point of contact who helps patients navigate their care while delivering customer service in a fast-paced clinical environment. The Center for Digestive Health provides comprehensive gastroenterology services to patients across the region. The role includes registering patients, confirming demographic information, preparing and routing documents, explaining paperwork and collecting signatures, establishing financial responsibility, collecting payments, scheduling and coordinating appointments, handling referrals and pre-authorizations, arranging interpreter services, and checking patients in and out. Additional duties may include chart preparation, patient financial assistance, health information management, telemedicine coordination, appointment reminders, hospital admissions, and general office tasks. This position is scheduled for 40 hours per week on 8-hour day shifts. Clinic hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 3:00 p.m. The salary range is $16.25–$23.00.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Medical terminology is helpful.
May require BLS for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility and assist with arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.