Patient Access Representative | Center for Digestive Health | 40hrs/week

Sanford Health•Sioux Falls, SD

3d•$16 - $23•Onsite

About The Position

The Patient Access Representative provides customer service to patients and helps create a welcoming, safe experience as a first point of contact by phone and in the clinic. The role supports patient registration, scheduling, and coordination of care in a fast-paced clinical environment at the Center for Digestive Health, which provides gastroenterology services. The position is scheduled for 40 hours per week on 8-hour day shifts. Clinic hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 3:00 p.m.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account-balance payments in accordance with applicable policies and procedures.
Address and resolve registration errors or denied insurance claims through registration work queues, as applicable.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone.
Resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as applicable.
Prepare and coordinate charts and organize supporting provider documents, as applicable.
Initiate and collaborate on patient financial assistance, as applicable.
Track patient visits and manage health information on patient accounts, as applicable.
Compile, distribute, administer, and score assessments, as applicable.
Coordinate telemedicine appointments and make appointment reminder calls, as applicable.
Assist with hospital admissions and office duties such as copying and faxing, as applicable.