Patient Access Representative

Mercy • Springfield, MO

14h

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy by providing customer service and compassion consistent with Mercy’s mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities, which may include scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative ensures accurate patient data is obtained and entered into patient records, while maintaining knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.

Requirements

• High school diploma required; some college is helpful.
• Ability to communicate effectively orally and in writing, with excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience with various computer systems.
• Ability to use a 10-key calculator and computer keyboard.

Nice To Haves

• 1–3 years of clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college helpful.

Responsibilities

• Facilitate patients’ entry into Mercy facilities.
• Perform scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection, as applicable.
• Obtain accurate patient data and enter it into patient records.
• Represent Mercy with customer service and compassion consistent with its mission, values, and service standards.
• Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED